University Medical Centre Maribor

The Slovenian BEAMER pilot was conducted at the University Medical Centre Maribor (UMC Maribor), a public tertiary academic healthcare institution and the second largest hospital in Slovenia, providing secondary and tertiary care to the population of northeastern Slovenia. Founded in 1799, UMC Maribor employs approximately 4,000 staff members and serves as a major teaching and research hospital affiliated with the University of Maribor, actively participating in clinical research and the education of healthcare professionals.

The study aimed to validate the disease-agnostic B-COMPASS model, designed to identify patients'
adherence-related needs and support healthcare professionals in delivering personalized interventions to improve treatment adherence. The pilot recruited adult outpatients with cardiovascular diseases, diabetes mellitus, neurological disorders, and cancer from the Departments of Cardiology and Angiology, Endocrinology and Diabetology, Neurology, and Oncology. All participants were receiving long-term treatment and met the study eligibility criteria. The implementation of the B-COMPASS model in routine clinical practice was evaluated to assess its feasibility, usability, and potential to improve patient engagement, treatment adherence, and healthcare outcomes.

University Medical Centre Maribor

The Slovenian BEAMER pilot was conducted at the University Medical Centre Maribor (UMC Maribor), a public tertiary academic healthcare institution and the second largest hospital in Slovenia, providing secondary and tertiary care to the population of northeastern Slovenia. Founded in 1799, UMC Maribor employs approximately 4,000 staff members and serves as a major teaching and research hospital affiliated with the University of Maribor, actively participating in clinical research and the education of healthcare professionals.

The study aimed to validate the disease-agnostic B-COMPASS model, designed to identify patients'
adherence-related needs and support healthcare professionals in delivering personalized interventions to improve treatment adherence. The pilot recruited adult outpatients with cardiovascular diseases, diabetes mellitus, neurological disorders, and cancer from the Departments of Cardiology and Angiology, Endocrinology and Diabetology, Neurology, and Oncology. All participants were receiving long-term treatment and met the study eligibility criteria. The implementation of the B-COMPASS model in routine clinical practice was evaluated to assess its feasibility, usability, and potential to improve patient engagement, treatment adherence, and healthcare outcomes.

Healthcare Professional

The primary aim of the end user personas is to support the creation of materials to support the implementation of the BEAMER model framework and to help define requirements for the elements of the BEAMER model framework. Hence, healthcare professionals (HCPs) represent the primary envisaged end user group of the BEAMER model framework and the associated Adherence Intelligence Visualisation Platform (AIVP)

It is one learning from the joint design process that the job titles of healthcare professional team members do not necessarily predict the roles they would play within the change management process for implementing BEAMER and installing it as a standard model within healthcare. Additionally, the role and responsibilities of certain job titles, for example nurse, varies across different healthcare systems and would affect how they interact with the BEAMER model outputs and the access they would be permitted and so it would not be helpful to include these job titles: The four personas represent role-independent archetypes within the group of HCPs. They encompass a Managerial HCP Persona, an Implementer HCP Persona, a Support HCP Persona, and a Established HCP Persona.

These healthcare professional personas may be further tailored to specific healthcare settings depending on the needs of the individual pilot sites. Thus, adapted or spin-off versions of these original personas may be considered. The persona displays include a summarising statement, goals, challenges, experience, and needs to enhance the accessibility and usability of the model while minimising user burden.

Patient Organisation

Patient organisations are considered potential users of the model outputs. Consequently, personas were designed for these groups to assure that the implementation materials may also support their needs in the longer term, thus fostering sustainability of the project outputs.

The identified focus areas within this persona are goals, needs, skills and tools, along with potential challenges anticipated during the implementation process. The persona emphasises awareness-raising, capacity building, education, peer support provision, and the promotion of research and development in therapeutic care.

The patient organisation persona serves as a theoretical framework representing how patient organisations could benefit from and include the BEAMER model framework in their therapy and care related as well as their organisational work. This persona comprises the needs, goals, challenges and necessary tools, facilitating preparation and implementation of the model and optimising the user experience of patient organisations as end users of the BEAMER model framework. It can be used as a guide to identify potential obstacles and understand the prerequisites for a patient organisation to successfully adopt and integrate the BEAMER model framework.

“In implementing the BEAMER model, we want to be able to respond to the different needs of our patients to ensure their adherence, build a supportive community and improve outcomes.”